Refund and Returns Policy
At Sole Society, we are dedicated to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a simple and transparent return and refund process. Please carefully review our policy below.
Eligibility for Returns
Returns must be initiated within 7 days of delivery.
Products must be unused, in their original packaging, and in the same condition as when received.
Items that have been worn, damaged, or altered in any manner are not eligible for return.
A proof of purchase (such as the order confirmation or receipt) is required for all returns.
Non-Returnable Items
Sale or clearance items are non-refundable.
Gift cards and promotional items are not eligible for returns or exchanges.
Initiating a Return
To initiate a return, please follow the steps outlined below:
Contact our customer support team at [insert support email] with your order number and reason for the return.
Our team will provide return instructions, including the designated return address.
Return the item(s) using a trackable courier service. Please note that return shipping costs are the responsibility of the customer.
Upon receiving the returned item, we will conduct an inspection and notify you of the approval or denial of your return.
Refund Process
Once your return is approved, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping fees are non-refundable.
Exchanges
Exchanges are only available for items that are defective or damaged upon arrival. If you require an exchange, please contact us at Solesocietystreetwear@gmail.com with a photo of the defective item.
Late or Missing Refunds
If you have not received your refund, please verify your bank account and contact your payment provider. If the issue persists, please contact us at Solesocietystreetwear@gmail.com for further assistance.
Contact Us
For any inquiries related to our Refund & Returns Policy, please do not hesitate to reach out to us:
Email: [insert support email]
Address: [Insert Business Address]
By making a purchase with Sole Society, you acknowledge and accept the terms outlined in this policy. We appreciate your understanding and continued support.